At XYRLANQETHOV, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your purchase, you may be eligible for a return, exchange, or refund, subject to the following terms and conditions.
Eligibility for Returns
Products must be returned within 30 days of receipt. To qualify for a return:
Items must be in new and unused condition.
Original packaging and any accompanying materials must be intact.
A valid receipt or proof of purchase is required.
Non-returnable Items
Certain items are not eligible for return, including but not limited to:
Personalized items.
Opened software or digital downloads.
Gift cards.
Return Process
To initiate a return, please contact our customer service team via email at [email protected]. Include your order number and the reason for return. Our team will guide you through the process and provide a return authorization if applicable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to the original method of payment.
Exchanges
If you wish to exchange an item for a different size or color, please specify your request when initiating the return process. Exchanges are subject to product availability.
Shipping Costs
Return shipping costs will be the responsibility of the customer unless the item was received damaged or defective. In such cases, XYRLANQETHOV will provide a prepaid shipping label.
Contact Information
For any questions regarding our returns policy, please contact us at [email protected] or call us at +1 (555) 012-3456.